When a customer agrees to a deal with a supplier, it’s a sign they have confidence in the company and its products. But it’s how a supplier treats a customer after a contract is inked that leads to strong relationships and repeat business.
顺畅的物流体系是以客户为中心的的战略关键。当 Nikki Huffman 发现有机会简化奥升德的运营流程时，她意识到可以在彭萨科拉生产基地尝试转型式改进。
韩菲 (Shirley) 每天与 44 名家人一起工作。嗯，这样的表述不完全正确，但这恰是她对待亚太地区所有员工的态度。作为奥升德亚太地区的人力资源负责人，Shirley 视员工如家人。
When you’re the “no” guy, you’re not always the most popular person at work. That doesn’t bother Russell Means, site operation gatekeeper at the Chocolate Bayou. Russell’s focus isn’t on winning a popularity contest – it’s on doing what’s best for the site.
Supply chain and commercial employees once spent a quarter of their time collecting and summarizing data for reports. Rod discovered an existing, paid license for data visualization software, and now report data that once took hours to produce is now compiled, calculated and visualized in seconds.
"A kaizen project allows a team to focus solely on the performance of a small, specific area,” said Patrick Bair, production supervisor in Decatur. Patrick knows the satisfaction that comes from making improvements at the site and has applied the kaizen philosophy to himself.
Two weeks after the 2011 tornado outbreaks in Decatur, James was asked to help restart the site. “After the devastation that took place, it was my job to help and make sure the restart of the site was done safely and successfully,” said James.
Pinpointing several production issues, Jeannie and her A2E team improved the steam control system and replaced broken filaments sensors. In doing so, her team significantly reduced off-grade, saving the company nearly $100,000 in a single year.
Until recently, Cedric could be seen every day with an $8 stethoscope hanging from his neck and a yellow legal pad in his hand – his tools to inspect and keep track of more than 5,000 steam traps. But thanks to a little inspiration, Cedric has revolutionized the inspection program.
At 18, Glenn landed a contract position as a manufacturing operator at the Greenwood plant. Glenn didn’t know it then, but would soon discover that Ascend is a great place to build a career. The company is not only committed to growing its business, but also committed to growing its people.
When she learned through a chance encounter that a new employee was facing a mound of unexpected medical costs, she made him aware of the Ascend Cares Foundation, which provides financial assistance for Ascend team members facing hardships.
Matt Chapman sees helping others as part of everyday life. As part of the Greenwood plant’s community activities committee, two years ago Matt presented the idea to work on a Habitat for Humanity project. Ascend Cares was delighted to fund the project.
She believes in doing things the right way because it’s good for the company and its customers. She routinely goes beyond expectations to ensure that customers are happy with our service and products. She is never satisfied with good enough.
Chris Wilson’s character and caring are demonstrated at Ascend and everywhere he goes. When driving one Saturday, he noticed clothes strewn in trees – then discovered a car overturned in the creek. The driver was lifeless and her head was barely out of the water. She was suffering from severe hypothermia. Chris quickly called 911, then scrambled down the creek bank, grabbed a tree limb and pulled her out of the water. Thanks to Chris’ actions, she survived and made a full recovery. Chris showed how instinctive actions can make a world of difference. He’s an inspiration to us all.
Bill Wendt has always been ahead of his time. Ever since Bill started his impressive career with us in 1974, he has been looking for faster, more efficient and more productive ways of doing things. In fact, Bill noticed that when coke was loaded into open tractor trailers, dust and loose coke would fly out. It was messy, inefficient and an environmental hazard. So he did something about it, designing a new, more efficient tilt ramp technology. A one of a kind process that was revolutionary at the time – and is still being used today. Bill shows that with a little inspiration, we can all make a difference.